Quality Policy

Quality Policy – Sauna Dekor Spa Solutions

Sauna Dekor is an Istanbul-based manufacturer of sauna, hammam, steam room and spa equipment, working since 1987 and delivering projects in more than 35 countries. Our quality management system is certified to TS EN ISO 9001:2015 by EKOL Belgelendirme, under certificate number 9101929102, with a certified scope that covers sauna/spa products manufacturing and after-sales services. The quality policy below is the commitment that system is built on, and the certificate itself is published at the bottom of this page.

Sauna Dekor Spa Solutions works to a consistently high standard in the wellness and spa industry, in both products and services. Our goal is to transform each customer into a ambassador of the Sauna Dekor Wellness Concept.

We are dedicated to designing and manufacturing wellness equipment that precisely aligns with customer requirements, aiming to exceed their Expected Value through a profound understanding of their needs. Every team member at Sauna Dekor actively engages in achieving the company’s objectives, working diligently to ensure their fulfillment.

Within our organization, a comprehensive set of indicators is constructed and maintained to measure the effectiveness and efficiency of our Quality System, directly correlated to the company’s reward system for each employee. It is fundamental for every collaborator to recognize that the success of Sauna Dekor relies on the collective efforts of all, emphasizing teamwork, attention to detail, and the continual enhancement of customer value perception.

The Sauna Dekor Management is committed to ensuring that objectives are transparent, shared, and translated into tangible results over time. Specifically, we pledge to:

Sauna Dekor Quality Policy

Continuously train our resources to enhance their skills.
Invest in Research and Development, continuously improving manufacturing processes to facilitate easier installation, enhance reliability, and elevate the perceived value of our products.
Collaborate technically with suppliers for the development of new technologies and products.
Define departmental and company objectives aligned with SPA activities.
Ensure the verifiability and measurability of set objectives for a thorough assessment of achieved results.
Uphold compliance with procedures established in collaboration with each company department for the orderly performance of work activities.
Sauna Dekor undertakes to periodically review this Policy, aiming to initiate new actions for ongoing improvement within the company.

ISO 9001:2015 Certification

Sauna Dekor holds a TS EN ISO 9001:2015 Quality Management System certificate issued by EKOL Belgelendirme, an IAC-accredited certification body. The certificate is registered to our legal entity, Sauna Dekor Sanayi ve Ticaret Anonim Şirketi, and the full document is available as a PDF: TS EN ISO 9001:2015 certificate no. 9101929102 (PDF).

The certificate carries the certification body’s own verification note: its current status can be checked directly with EKOL Belgelendirme at ekolbelgelendirme.com/sertifikaara, using the certificate number above.

What the certified scope says

SAUNA/SPA PRODUCTS MANUFACTURING AND AFTER SALES SERVICES
SAUNA/SPA ÜRÜNLERİ İMALATI VE SATIŞ SONRASI HİZMETLER

The scope line is the part of the certificate that carries the most weight. It records that an accredited, independent third party assessed Sauna Dekor as a manufacturer of sauna and spa products – not as a reseller or a store – and that the assessment also covers what happens after the product is delivered. Both halves of that sentence, manufacturing and after-sales service, sit inside the same audited system.

What the quality management system covers in practice

ISO 9001:2015 is a process standard rather than a product standard. To hold the certificate, the processes inside the certified scope have to be documented, assigned to named owners, measured against objectives, and reviewed. In our case that means the audited system reaches:

• Customer requirements and design input – how a project brief, drawing set or specification becomes a defined, checkable requirement before production starts.
• Purchasing and supplier control – how the heaters, control units, timber, mosaic and steam generators we build with are selected, and how supplied items are checked on arrival.
• Manufacturing – the cabin, bench, hammam and steam room production steps in our own workshop, with recorded checks along the way.
• Inspection before dispatch – what is verified, by whom, and what record is kept.
• After-sales service – because service is written into the scope, the same documented procedures, response records and traceability apply to commissioning, warranty work and spare parts after handover, not only to the build.
• Nonconformity, corrective action and internal audit – how a fault or a complaint is recorded, investigated, closed out, and fed back into the process so the same fault is designed out.
• Management review – the periodic review by management that this policy commits to, using the indicators described above.

The certification body re-examines this system to keep the certificate valid; the current certificate runs to 26 January 2027.

Our certification and the certification of the equipment we install

We keep these two separate, because they belong to different parties.

Our own company certification is TS EN ISO 9001:2015 quality management, and only that. It covers sauna and spa product manufacturing and after-sales service, as quoted above.

The equipment we install carries CE / EN 60335, TÜV, GS, GREENGUARD Gold, FSC and VDI 6022 certification from its own manufacturers – EOS, Sentiotec and Condair among them. Those are product certificates held by those manufacturers, not company certificates held by Sauna Dekor. Product-level certificates and test documents can be supplied per item on request, issued in the manufacturer’s name.

Stating it this way does not weaken the claim. Choosing certified equipment is itself a quality decision, and it is one that our purchasing and supplier control process is audited on.

Sauna Dekor Spa Solutions
Headquarters: Ziya Gökalp, Metal İş Sanayi Sitesi Yolu 20. Blok No:17-19, 34490 İkitelli Osb/Başakşehir/İstanbul/Turkey, Tel. +90 5322156478 – Email: info@saunadekor.com